How to Cancel Participation or Request a Refund for PowerPay NFTs – Green

Overview

We understand that circumstances change, and you may wish to stop participating in the PowerPay Program (beta/pre-launch). This article explains your options for cancellation and refunds in a transparent way. Our goal is to balance clear program rules with fair, efficient support for all participants.

Important Note: PowerPay NFT's provide a time-limited utility license (12 or 24 months). The program is in beta, with all features, rewards, and integrations subject to change or discontinuation. Purchases involve irreversible blockchain transactions.

Cancellation Process (Easy & Self-Service Where Possible)

Log in to your PowerPay account at https://app.setpowerfree.com/
Navigate to the "Support" link.
Then "Submit a request"
Complete the form by entering the email address associated with your order, in the subject line "Request for a Refund for PowerPay NFTs"

Cancellation is designed to be as simple as the signup process, per best practices. It takes effect immediately for future activity, but your NFT license continues until its natural expiration date unless terminated by us.

If you cannot find the self-service option or need assistance, submit a ticket at https://support.setpowerfree.com/ with your account email, NFT purchase date, transaction hash id and reason for cancellation.

Refund Policy

General Rule: All NFT purchases and related transactions (including gas fees, token swaps) are irrevocable, final, and non-refundable, consistent with the Terms and Conditions (Section 8) and the irreversible nature of blockchain.
Limited Exceptions: We may consider case-by-case goodwill relief (e.g., technical failures preventing any use, pre-activation issues, or where law requires it) only if:
- The request is submitted within 7 calendar days of purchase.
- The NFT has not been activated or used for bill submissions.
- You provide complete documentation (transaction proof, screenshots, etc.).
Refunds, if granted, are processed in GREEN Tokens or equivalent stable value at our discretion and may take 14–30 days due to blockchain processes. No cash or original crypto refunds are available.
We do not refund for change of mind, dissatisfaction with beta performance, market volatility, or failure to meet personal expectations.

How to Request a Refund:

Submit a detailed support ticket via support.setpowerfree.com.
Include: Account details, exact purchase date/hash, reason, and supporting evidence.
Our team will acknowledge within 48 hours and respond with a decision within 7 business days.

We review every request fairly and consistently while protecting the integrity of the program for all participants.

What Happens After Cancellation?

You may no longer submit bills or earn rewards under that NFT.
Any unused GREEN Tokens in your wallet remain yours.
The NFT remains in your wallet but loses active utility after expiration.
You can still access your account for viewing historical data.

Additional Support

Review full PowerPay Program Terms & Conditions: https://app.powerpay.green/terms-and-conditions/
Common questions: Why wasn’t my power bill paid? What does the PowerPay NFT do?
For disputes, refer to the Arbitration section in our Terms (Delaware law, Wyoming venue).

We appreciate your participation in building a more sustainable energy future. Questions? Open a ticket—we’re here to help.

Important Disclaimers

PowerPay is a utility tool, not an investment. The program is currently in beta/pre-launch and is still under active development. This means delays, errors, failed payments, non-processing by utilities, technical issues, and unexpected program changes can occur at any time.

There are no guarantees regarding rewards, processing success, utility participation, platform uptime, or any specific outcomes. By participating, you assume all risks and agree to the full Terms and Conditions. Continued use means you accept any updates.

Full Terms: https://app.powerpay.green/terms-and-conditions