How to opt out or cancel PowerPay – Green

Opt-out and refund are not the same thing.

You can opt out of PowerPay at any time. After you opt out, you will not get program communications. Opting out does not qualify you for a refund.

The one-time June 2026 goodwill refund window closed on 26 June 2026 at 00:00 UTC. That window is not open. Late refund is not self-serve.

Overview

We understand that circumstances can change, and you may wish to stop participating in the PowerPay Program. This article explains your options for cancellation and refunds in a clear and transparent way.

Our goal is to maintain fair program rules while providing efficient support for all participants. PowerPay NFTs provide a time-limited utility license (12 or 24 months). The program is currently in beta, and all features, rewards, and integrations are subject to change or discontinuation. All purchases involve irreversible blockchain transactions.

Important Note

PowerPay is a utility tool, not an investment product. By participating, you acknowledge that the program is in active development (beta/pre-launch). Delays, errors, failed payments, utility non-processing, technical issues, and program changes can occur. There are no guarantees regarding rewards, processing success, utility participation, or specific outcomes. You assume all risks and agree to the full Terms and Conditions.

You may cancel your future participation in the PowerPay Program at any time. Cancellation is designed to be as simple as the enrollment process.

How to Cancel

Log in to your PowerPay account at https://app.setpowerfree.com/.
Navigate to the Support link.
Select Submit a request.
In the subject line, enter: "Request to Cancel PowerPay NFT Participation".
Provide your account email and NFT details (purchase date and transaction hash if possible).

What happens when you cancel:

Cancellation takes effect immediately for future activity.
You will no longer be able to submit new power bills or earn new rewards under that NFT.
Your NFT license continues until its natural expiration date (12 or 24 months) unless we terminate it earlier.
Any unused GREEN Tokens in your wallet remain yours.
The NFT stays in your wallet but loses active utility after expiration.
You can still access your account to view historical data.

If you need assistance, submit a support ticket at https://support.setpowerfree.com/ with your account email, NFT purchase date, transaction hash, and reason for cancellation.

Refund Requests - General Policy

General Policy

All NFT purchases and related transactions (including gas fees and token swaps) are irrevocable, final, and non-refundable. This is consistent with our Terms and Conditions (Section 8) and the irreversible nature of blockchain transactions.

Limited Exceptions

We may, at our sole discretion, consider case-by-case goodwill refunds only when all of the following conditions are met:

The NFT has not been activated or used to submit any power bills.
You provide complete supporting documentation (transaction hash, screenshots, account details, etc.).

If a refund is approved:

It will be issued in GREEN Tokens or an equivalent stable value (such as USDC) at our discretion.
No cash refunds or refunds in the original payment method (e.g., ETH) are available.
Processing typically takes 14–30 days due to blockchain confirmation and internal reviews.

We do not issue refunds for:

Change of mind
Dissatisfaction with beta performance or features
Market volatility or token value changes
Failure to meet personal expectations

All refund decisions are made at PowerPay’s sole discretion. Denied requests are final.

June 2026 goodwill window (closed)

Due to program updates on 1 June 2026, we offered a limited goodwill refund window for existing PowerPay NFT holders. That window closed on 26 June 2026 at 00:00 UTC. It will not be extended.

If you already submitted during that window, Support will still review what you sent. New requests after that date are not part of that window.

What Happens After Cancellation or an Approved Refund

You may no longer submit bills or earn new rewards under that NFT.
Any unused GREEN Tokens in your wallet remain yours.
The NFT remains in your wallet but loses active utility after its natural expiration date.
You can still access your account to view historical data and past activity.

How to Submit a Request

For cancellation or refund requests, please "Submit a request" at https://support.setpowerfree.com/.

Include the following information:

Your account email address associated with the purchase
Exact purchase date and transaction hash (TxID)
Clear reason for your request

We review every request fairly and consistently while protecting the integrity of the program for all participants.

Additional Resources

Full PowerPay Program Terms & Conditions: https://app.powerpay.green/terms-and-conditions/
Common Questions: Why wasn’t my power bill paid? | What does the PowerPay NFT do?
For formal disputes, refer to the Arbitration section in our Terms (governed by Delaware law, venue in Wyoming).

Important Disclaimers

PowerPay is a utility tool, not an investment. The program is currently in beta/pre-launch and under active development. This means delays, errors, failed payments, non-processing by utilities, technical issues, and unexpected program changes can occur at any time.

There are no guarantees regarding rewards, processing success, utility participation, platform uptime, or any specific outcomes. By participating, you assume all risks and agree to the full Terms and Conditions. Continued use means you accept any updates to the program or these policies.

We appreciate your participation in building a more sustainable energy future. If you have questions, please open a support ticket — we’re here to help.

Full Terms: https://app.powerpay.green/terms-and-conditions