Account FAQs

Troubleshooting

• I'm having trouble logging into my Green account
• How do I change my Encryption Passcode?
• How do I update my phone number?
• How do I change my account password?
• How do I update my email?
• How do I log into my app?

Green App

• What is the Green App?
• What has access and control over my app?

Procedures

• How do I receive funds in my app?
• How do I convert funds in my app?
• How do I view my account balances?
• How do I send funds?

Security

• How do I review the Cookie and Privacy Policy?
• How do I get my 12 word recovery phrase?
• How do I disable my 2 Factor Authentication?
• How do I set up my 2 Factor Authentication?
• What is the termination policy?
• Why is my transaction still pending?

See all 7 articles

Payments and Billing

• What payment methods can I use?
• What are the Blockchain transaction fees associated to my transaction?
• How do I know that you received my payment?
• What are the annual license and monthly service fees?
• What are the maintenance and hosting fees?